Platform Packages

Q: What's the difference between Admin and Premium Users?

An Admin (also known as a Platform User) is a user that manages technical, brand or account aspects. Admins in an organization will typically be IT or facilities management. A Premium User is any person that you give access to the Employee App to view content and make reservations.

Q: Can I buy individual device IDs?

Yes. Additional device IDs can be added for Express and Omni plans. Additional device IDs cannot be added to Appspace Free.

Q: What's the difference between Admin and Premium Users?

An Admin (also known as a Platform User) is a user that manages technical, brand or account aspects. Admins in an organization will typically be IT or facilities management. A Premium User is any person that you give access to the Employee App to view content and make reservations.

Q: Can I buy individual device IDs?

Yes. Additional device IDs can be added for Express and Omni plans. Additional device IDs cannot be added to Appspace Free.

Free

Get started now

2 Platform users
2 Premium users
1 Device

$0/mo.

Express

For individual teams or locations

Combination of devices and
premium users

25 Platform users
25 Premium users
25 Devices

$600/mo.

Enterprise

For larger teams or multiple locations

The right mix of users, devices
and support that fits
your organization

50+ Platform users
50+ Premium users
50+ Devices

Compare Subscription Plans

Compare plans & features

	Free	Express	Enterprise
Premium Users	2	25	50
Appspace Device IDs	1	25	50+
Storage (per mo.)	5GB	25GB	50GB+
Bandwidth (per mo.)	5GB	25GB	50GB+

Workplace Communications

	Free	Express	ENTERPRISE
Employee App
Content Library
Brandable Templates
Brandable Console
Microsoft Teams Integration
Webex Teams Integration
Slack Integration
Playlist Channels
Live Channels
Multi-Zone Channels
Advanced Channels
Alerts

Workplace Management

	Free	Express	ENTERPRISE
Room & Desk Booking
Maps & Floorplans
Reservation Rules
Custom Resources
Visitor Management
Customized Registration Forms
Brandable Email Notifications
Concierge Dashboard
Microsoft Outlook Integration
Google Calendar Integration

Admin

	Free	Express	ENTERPRISE
User Management
User Permissions
Device Management
Analytics
Single Sign-On
Device Tasks
Support Tier	Base	Advanced	Premium - Elite
Payment Options		Credit Card Only	Credit Card & Invoice
Account Duration	Unlimited	Month-to-Month or Annual	Month-to-Month or Annual

View Support & Services Level Definitions

Cloud infrastructure managed by Appspace
Latest software releases
Access to online documentation
Access to video tutorials

All the benefits of base, plus:
Online chat support
12hr response time
Two ticket administrators
Three incidents /mo.*
Support from Monday-Friday, 8am-5pm**

All the benefits of advanced, plus:
Phone and ticket support
4hr response time for cloud issues
8hr response time for on-prem issues
Five ticket administrators
Unlimited incidents /mo.*

All the benefits of premium, plus:
Named Customer Success Manager
2hr response time for cloud issues
4hr response time for on-prem issues
Twenty ticket administrators
Unlimited incidents /mo*
Support from Sunday-Saturday, 8am-5pm**

*Reported software bugs and cloud outages do not count towards your monthly incident quota.
**Support hours reflect nearest Appspace regional support center to the primary location of the account.
For full terms of the Service Level Agreement, click here
Other services may be available for a fee through a partner or Appspace Professional Services

Below is a breakdown of service definitions

Network Assessment

Upon customer completing a network questionnaire, an Appspace Engineer uses an Environment Check Tool to assess the network, find incorrect settings and work with customer to rectify. Estimate: 8 hours.

On-Prem Software Installation

An Appspace engineer uses remote desktop tools to supervise, help or perform the installation of Appspace on-premises software on a customer’s server. Pre-requisite requires a successful Network Consult. Estimate: 8 hours.

Custom Channel Design

Appspace Professional Services will work with customer to design, and build a custom channel using the visual editor toolset, as defined in the Standard Statement of Work. Estimate: 40 hours.

Device Task Templates & Configuration

An Appspace engineer uses a pre-built template or creates a new one to configure a device task. Customer is responsible for applying task templates to specific devices. Estimate: 120mins/template.

Alert Templates & Configuration

Appspace Professional Services will work with customer to tailor an existing alert template. Estimate: 60 mins/template.

Add ons

Premium Users

You only pay for the people who make reservations or view content in the Employee App. Every plan comes with Premium Users but you can purchase more if needed. Admins are always free.

Devices

Only pay for media players, collaboration endpoints, and scheduling devices. Our plans include enough for most customers but you can always purchase more.

Storage & Bandwidth

For the majority of our customers, the included storage and bandwidth is more than enough. For those that need a little extra, you can purchase more to cover your unique needs.

Pricing FAQs

Here are the most frequent pricing questions and answers

How does Appspace Free work?

Sign up for a free account online and then share information with 1 compatible device, invite 2 Premium Users, and register up to 2 Admins. You also get 5GB storage and 5GB/mo. of bandwidth.

How many users can view content?

Everyone in an organization can view content through digital signage on workplace displays or through enterprise messaging apps. Only Premium Users can view content in the Employee App (content portal).

To view content in the Employee App, the account must be configured for Single Sign On with Just-in-time user creation.

To create and manage content and the account, Admin users must be registered.

What's the difference between Admin and Premium Users?

An Admin (also known as a Platform User) is a user that manages technical, brand or account aspects. Admins in an organization will typically be IT or facilities management.

A Premium User is any person that you give access to the Employee App to view content and make reservations.

Can I buy individual device IDs?

Yes. Additional device IDs can be added for Express and Omni plans.

Additional device IDs cannot be added to Appspace Free.

Can I buy additional storage and bandwidth?

Yes. Additional cloud storage can be added for $0.10/GB/mo. and bandwidth can be added for $0.15/GB/mo. These can be added to any paid subscription. Additional storage and bandwidth cannot be added to Appspace Free.

Are there educational discounts?

Yes. Please contact us to find out more.

How does Appspace Free work?

Sign up for a free account online and then share information with 1 compatible device, invite 2 Premium Users, and register up to 2 Admins. You also get 5GB storage and 5GB/mo. of bandwidth.

How many users can view content?

To view content in the Employee App, the account must be configured for Single Sign On with Just-in-time user creation.

To create and manage content and the account, Admin users must be registered.

What's the difference between Admin and Premium Users?

An Admin (also known as a Platform User) is a user that manages technical, brand or account aspects. Admins in an organization will typically be IT or facilities management.

A Premium User is any person that you give access to the Employee App to view content and make reservations.

Can I buy individual device IDs?

Yes. Additional device IDs can be added for Express and Omni plans.

Additional device IDs cannot be added to Appspace Free.

Can I buy additional storage and bandwidth?

Are there educational discounts?

Yes. Please contact us to find out more.

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